Many players lose their welcome reward because they typed the bonus code with a leading space, and the balance shows the deposit alone with no free spins attached. The usual cause is an unmet or misunderstood condition attached to the offer rather than a fault in the account.
Welcome bonus and free spins not credited
The player finishes the first deposit and sees only the cash amount on the balance, with no bonus and no free spins listed.
- The bonus code was entered with a space, a wrong letter or not at all.
- The deposit was made before the code was saved to the account.
- A payment route excluded from the offer was used.
- An earlier bonus on the same account was still active.
- The minimum deposit for the offer was not reached.
- Open the bonus history and look for the offer as pending or missing.
- Compare the deposit you made with the amount the offer asks for.
- Check that the code matches the one shown for the welcome deal, letter by letter.
- Confirm no other bonus was running on the account at the time of the deposit.
- Look at which payment route you used and whether that route takes part in the offer.
- Note the exact time of the deposit, because support asks for it first.
- Take a screenshot of the balance before and after the deposit.
- Play only with the cash you deposited while the case is open.
- Do not make a second deposit to trigger the same code.
- Write to support with the code, the amount and the time in one message.
- Contact support once the deposit history is confirmed but the bonus is still absent.
Contact support when the deposit history is confirmed but the bonus is still absent, and include the code and the amount.
Deposit taken by the bank but not on the balance
The bank shows the payment as completed while the spinbit casino area shows the same deposit twice, once as pending and once as failed, or the balance simply stays lower than the amount sent.
- The payment is still travelling between the bank and the casino.
- An abandoned attempt was started twice, and one of them is queued.
- The deposit was sent to an account that is closed or already in use.
- The bank placed the transfer on hold for its own review.
- A currency mismatch slowed the settlement.
- Reopen the deposit history and read the status of the payment.
- Keep the bank statement entry as proof that the money left.
- Do not send the same amount a second time before the first attempt settles.
- Give the original payment time to complete before acting.
- Check that you used your own account and your own payment method.
- Make sure the casino account is still open and not locked.
- Note the reference number from the bank statement.
- Compare the amount sent with the amount requested if a currency change applies.
- Write to support with the reference number and the screenshot of the bank entry.
- Contact support when the payment is complete at the bank and still absent after a reasonable wait.
Contact support when the payment is complete at the bank and the balance still does not show it, attaching the bank reference.
Deposit or withdrawal refused over limits
The screen refuses the request and names a limit, though the player believes the amount is normal for the account.
- The amount is above the maximum the account can move in one request.
- The total already moved during the current period has reached its cap.
- The account is new, and the allowed amount is still small at that stage.
- The request is below the smallest amount the casino accepts.
- An unfinished identity check holds the payout at a lower ceiling.
- Read the limit named on screen and compare it with the amount you entered.
- Add up what you already deposited or withdrew during the same period.
- Split the amount only if the rules allow separate requests.
- Finish any identity step the account is still waiting for.
- Raising the limit usually means showing who you are, so complete that first.
- Keep the amount within the stated ceiling for your account stage.
- Try a smaller amount to confirm the ceiling is the only obstacle.
- Log in through https://www.spinbit1.co.nz/ and open the account area to see which limits apply.
- Keep the refusal message on screen, because support asks which limit was named.
- Contact support when the request is inside the stated limits and is still refused.
Contact support when the request sits inside the stated limits and the system still refuses it.
Withdrawal pending longer than expected
The payout shows as pending for longer than the player expects, and the balance stays locked while the status does not move.
- The identity check is not finished, so the payout waits.
- Bonus terms still block the money from leaving.
- The payout was returned to the game balance after a failed review.
- The chosen route reaches the request later than expected.
- The payout is queued behind others made in the same period.
- Open the withdrawal history and read the current status of the request.
- Check that your identity documents were accepted, not just uploaded.
- Play through whatever remains of the bonus requirement on the account.
- Keep the balance untouched while the request is pending.
- Do not cancel and resend the payout, because that restarts the queue.
- Look for a message explaining a return of the funds.
- Confirm the payout route belongs to you and is still active.
- Write down the request reference and the time it was sent.
- Make sure the email on the account is one you can open, since support writes back there.
- Reply to any request for documents on the same day.
- Contact support once the documents are accepted and the request still sits pending.
Contact support once the documents are accepted and the payout still sits pending.
Keep a written record of every deposit, bonus and payout request from the first day, so any gap is visible at once and support receives the full picture in one message.